As a professional services firm of over 170 employees, we have a huge knowledge base. This knowledge base is speed over two dozen cities in a dozen states. Accumulating this knowledge in a centralized location can be a challenge. 

We use a wiki for our intranet. It works great for an intranet, but not as much for a knowledge base. Although employees are accessing the intranet much more often than a separate site, it is still a challenge to form the habit of posting questions and answers there. 

Employees are so familiar with email and it is so efficient that it is very, very difficult to change that habit. If someone has a question, they email it to an email group and get several responses within the hour. It just works. 

The problem is that this knowledge base that is created is trapped in users email. It is not accessible to the whole company and new hires do not have the benefit of it. 

Posterous solves these pains in a secure environment. Posterous is built on posting via email. Setting up Posterous as a wiki is as simple as sending an email. After setting up a new Posterous, add contributors, and secure the web site.  

Instead of sending an email to a user group, you send the email to a Posterous email such as post@mygroup.posterous.com. The email is immediately posted to the web and contributors are sent a notification. Contributors can then reply to the email and their email is posted as a comment to the original post. 

We don't have to form a new habit. We can use the engrained, tried, and true habit of email. The only new may habit is using a new email address. This may possibly be overcome by redirecting the current group email address or creating an alias. 

Posted via email from MikeCampbell's Posterous